FREQUENTLY ASKED QUESTIONS.
Digital Video Recorder: records digital images from an analog camera. The antiquated level of surveillance technology.
Network Video Recorder: records images on a network based system. The current level of surveillance technology.
There are many reasons to use surveillance – the main reasons are to catch criminals, prevent theft, control work environments, increase employee productivity, limit your liability as a company (or in a personal residence) – just to name a few. Ultimately, it’s your second set of eyes.
Typically yes! Be sure to tell your agent if you have a system installed.
It’s variable dependent on the hard drive size and what resolution, refresh rate, and motion recording you have programmed into your system – as long as you want is always possible.
Yes, current NVR and hybrid technology incorporates pieces of your old system until you can upgrade all aspects of technology. It’s convenient to upgrade in stages.
A megapixel is a measurement of pixels within an image. Typically, the higher the megapixel camera you purchase, the better quality the images that will come from the camera. However, higher megapixel also means more data storage space required to save the image. It’s best to ask your system designer what size megapixel camera would be best for your environment and system.
There is “POS Interface” technology that enables you to ‘read’ your cash register screen while subsequently viewing your cash register (via surveillance camera). For example, you can verify that your employee rang in 2 sodas, and actually sold those 2 sodas.
Dependent on the amount of history you need to review, there are smart search settings along with motion detection that will assist in speeding up your search. You can find an incident within minutes if the system is set up to do so.
Software that enables adequate viewing for many network video applications, typically using a web interface. It assists in organizing, recording, and playing back the applicable cameras at applicable times to your environment.
Yes, with the correct NVR programming and application downloaded.
It varies per alarm panel type, but most commercial panels we sell allow up 99 user codes.
An emailed report that shows when an alarm is armed and disarmed and who armed it. This proves as an important tool in verifying employee arrival and departure.
With a backup video surveillance camera – see security integration.
You can set it remotely via your smart phone. You can also call SWA&V, they can arm it remotely for you during normal business hours
Hit code, then chime button. It will toggle the chime mode on & off.
A system which enables an authority to control access to areas and resources in a given physical facility or computer.
From least to most secure: key, keypad with code, card or keyfob, then biometric entry.
You can monitor who goes in that door with their card/keyfob presented when entering the door. You can also disable the use of a card/keyfob with a click of the mouse vs. collecting a key from someone you want to restrict immediately.
Yes. The level of security with a network based access control system is endless – you can restrict specific employees, from specific doors, even during specific days and times.
Yes. With gates and card entry automatic openers to the gates.
Yes, access control eliminates re-keying doors and entryways, which can be costly if you have high turnover.
The more depth your complete security system has, the more secured you and your business or home is. A camera system will obviously record images. Your access control system will restrict entries. An alarm system incorporates the local police department. The combination of all three will verify one against the other; therefore increasing the level of security exponentially.
Yes, video management software helps to incorporate the applicable areas while you away with a touch of a button.
Verify the internet connection is working at both at the camera site and wherever you are viewing from. Also, make sure the system is powered on.
Keep entering your 4-digit code & the off key. Entering your code and the off key twice in a row usually will clear the alarm from the keypad.
Verify the facility code on the card is entered into your software.
Enter code remotely (if you view via your video surveillance that it is a false alarm) via your smart phone or device. Call the Central Monitoring Station and alert them that you have a false alarm. Call SWA&V to verify all devices are working effectively and not faulty.
Check the software interface and make sure the doors are scheduled to be locked. If it is a holiday, verify that the correct holiday schedule is in place. Call SWA&V to initiate a service call. If it is after normal business hours and you are a maintenance customer, please refer to your emergency service call list to initiate an emergency service call.